MiamiDice Responsible Gaming
At MiamiDice, we believe that gaming should always be fun, entertaining, and — above all — safe. We are fully committed to promoting responsible gaming practices across our platform, and we take this commitment seriously at every level of our operation. Whether you're spinning the reels on one of our 2,700+ slots or joining our live dealer tables, we want every experience you have with us to remain enjoyable and within your personal limits. Our goal is not simply to offer great games — it is to ensure that you always feel supported, informed, and in control while you play.
Here at Miami Dice, we operate under strict regulatory frameworks. We hold a licence from the UK Gambling Commission (account number 52894) and a Malta Gaming Authority licence (MGA/B2C/370/2017), both of which require us to uphold the highest standards of player protection. These aren't just boxes we tick — they reflect our genuine dedication to your wellbeing.
Our Approach to Player Safety
We at MiamiDice understand that for the vast majority of our players, gambling is a leisure activity enjoyed responsibly. However, we also recognise that for some individuals, gaming can become problematic. That's why our Miami Dice platform is built with a comprehensive set of responsible gaming tools designed to give you full control over how, when, and how much you play.
We actively encourage all of our players to:
- Set personal limits before they start playing
- Think of gambling as entertainment — not a way to make money
- Never chase losses or gamble with money they cannot afford to lose
- Take regular breaks and monitor their playing time
- Seek help immediately if gaming stops feeling fun
Our team is here to support you every step of the way. If you ever feel that your gaming habits are becoming a concern, please do not hesitate to reach out to us directly or use one of the tools described below.
Responsible Gaming Tools Available on Our Platform
At Miami Dice, we've integrated a full suite of player protection tools directly into your account. You can access and manage these settings at any time through your account dashboard. Below is an overview of what we offer:
| Tool | What It Does | How to Access |
|---|---|---|
| Deposit Limits | Set daily, weekly, or monthly deposit caps | Account settings |
| Loss Limits | Restrict the amount you can lose in a set period | Account settings |
| Session Time Limits | Control how long you play in one sitting | Account settings |
| Reality Checks | Receive timed reminders of how long you've been playing | Account settings |
| Cool-Off Period | Take a short break from our platform (24 hours to 6 weeks) | Account settings / Support |
| Self-Exclusion | Temporarily or permanently close your account | Contact our support team |
We at MiamiDice process all limit reductions immediately. If you request an increase to a previously set limit, there is a mandatory cooling-off period before the change takes effect — this is intentional, and it's there to protect you.
Self-Exclusion at Miami Dice
If you feel that you need a more significant break from gaming, our Miami Dice self-exclusion option allows you to suspend your account for a defined period or permanently. Once self-exclusion is activated, we will make every reasonable effort to ensure you cannot access your account or receive any promotional communications from us.
We also participate in the GAMSTOP national self-exclusion scheme (for UK players). Registering with GAMSTOP means you can self-exclude from all UKGC-licensed operators simultaneously — including MiamiDice. We strongly encourage any UK player struggling with their gambling habits to register at www.gamstop.co.uk.
Recognising Problem Gambling
Here at Miami Dice, we want to help you identify early warning signs that gaming may no longer be a healthy activity for you. Please take a moment to reflect on the following questions:
- Do you spend more time or money gambling than you originally intended?
- Have you tried to cut back on gambling but found it difficult?
- Do you gamble to escape stress, anxiety, or personal problems?
- Have you borrowed money or sold possessions to fund gambling?
- Has gambling negatively affected your relationships, work, or finances?
- Do you feel restless or irritable when you're not gambling?
- Do you chase losses by continuing to play after a losing session?
If you answered yes to any of the above, we encourage you to take action today. Our MiamiDice support team is available 24/7 via live chat and by email at support@miamidice.com to help you explore your options — from setting limits to activating self-exclusion.
Support Organisations We Recommend
We at Miami Dice are proud to signpost our players to independent organisations that provide confidential, professional support for gambling-related issues. These services are free, judgement-free, and available to anyone who needs them:
- GamCare — www.gamcare.org.uk | Free counselling and support for UK players
- BeGambleAware — www.begambleaware.org | Information, advice, and treatment referrals
- Gamblers Anonymous — www.gamblersanonymous.org.uk | Peer support groups
- Gordon Moody Association — www.gordonmoody.org.uk | Residential treatment programmes
- GAMSTOP — www.gamstop.co.uk | National self-exclusion for UK-licensed casinos
Our MiamiDice team does not offer clinical gambling counselling — but we absolutely support your right to seek it, and we will never make that process harder for you.
Protecting Minors
At MiamiDice, we have a strict zero-tolerance policy towards underage gambling. Our platform is intended exclusively for players aged 18 and over. We verify the age of all players during the registration process and conduct further identity checks as required by our licensing obligations.
We strongly recommend that parents and guardians use parental control tools to prevent minors from accessing online gambling sites. Trusted filtering tools include:
- NetNanny — www.netnanny.com
- Cybersitter — www.cybersitter.com
- Gamban — www.gamban.com (blocks gambling sites on your devices)
If you suspect that a minor has accessed Miami Dice using your account, please contact our support team immediately at support@miamidice.com. We will act swiftly to investigate and resolve the situation.
How to Contact Our Responsible Gaming Team
We make it as easy as possible to get help at MiamiDice. You can reach us through the following channels:
- Live Chat: Available 24/7 directly on our website
- Email: support@miamidice.com
- FAQ & Help Centre: Available on our site for self-service guidance
When you contact us about responsible gaming, our team will treat your request with sensitivity, discretion, and urgency. Any limits you request will be applied promptly, and we will never pressure you to continue playing if you have expressed a desire to stop.
New players are always welcome to explore our platform safely — you can sign up and set your responsible gaming limits from the very first moment. We also offer a range of bonuses designed to enhance your experience while keeping play fun and controlled.
Frequently Asked Questions
How do I set deposit limits on my Miami Dice account?
You can set daily, weekly, or monthly deposit limits directly through your account settings. Simply log in, navigate to the responsible gaming section, and choose the limit that works for you. Reductions take effect immediately, while increases are subject to a cooling-off period.
What happens when I self-exclude from MiamiDice?
Once you activate self-exclusion, your account will be suspended and you will no longer be able to log in or receive promotional emails from us. We will take all reasonable steps to enforce this restriction across our platform. For full multi-operator exclusion in the UK, we also recommend registering with GAMSTOP.
Can I take a short break without fully self-excluding?
Yes. Our Miami Dice cool-off feature lets you pause your account for a period ranging from 24 hours up to six weeks. During this time, you won't be able to access your account. This is a great option if you simply need a breather rather than a long-term break.
Is my responsible gaming request kept confidential?
Absolutely. At MiamiDice, we handle all responsible gaming requests with complete discretion. Your personal situation is never shared beyond the team members who need to process your request, and it will never affect how we treat you as a customer.
What if I'm worried about someone else's gambling?
If you're concerned about a friend or family member, we recommend reaching out to GamCare or BeGambleAware, both of which offer guidance and support for those affected by someone else's gambling. Our Miami Dice team can also point you in the right direction — don't hesitate to get in touch.
Content updated: July 23, 2026